Kelly Services Targets 'Absolute Zero' on Workers Comp

Chargeback program and strict attention to claims, client conditions and medications help contain company's workers compensation costs.

Ask executives at Kelly Services Inc. what the most important aspect of its Workers’ Compensation program is, and they’ll respond with a single word: zero.

The Troy, Mich.-based workforce-solutions giant believes the most important figure when it comes to employee safety is “0”: Zero on-the-job accidents; zero on-the-job injuries; zero on-the-job illnesses.

Chargeback Model Takes Cost Savings to Multimillion Level

Keeping its field offices accountable for Workers’ Comp costs wasn’t always how Kelly did business. And as a result, nearly two decades ago, the company’s loss rate based on payroll was close to 4 percent.

Nurse Triage Program, Close Attention to Daily Claims Keep Cases in Check

ESIS, a subsidiary of Ace Insurance, has served as Kelly’s third-party administrator in all 50 states since 2007. Kelly has access to ESIS’ online, real-time claim system that allows it to see every medical report, physician bill, attorney bill and other documentation in the claims file.

Prescription Pilot Programs Address True Cost of Meds

Kelly continually seeks out pilot programs that might yield additional cost savings, including strategies to control one of the biggest costs of all—drug/pharmacy expenditures.

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