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Getting Your Vendors In Shape For Disaster

GMAC Mortgage Corp.'s treasury is located in Horsham, Pa., at a considerable distance from either New York City or Washington. But on Sept. 11, its cash management operations might as well have been located in lower Manhattan since the bank that handled its transactions was.

By Susan Kelly

to reach anyone in the bank's midtown offices, and the numbers that treasury

managers found on the bank's Web site didn't lead to the people GMAC needed

to talk to. GMAC's staff even tried calling Europe, but it was already too

late in the day. Says Monica Estes, director of treasury services at GMAC

Mortgage, We really couldn't get

hold of anyone.

So GMAC stopped sending through files, only to