Kelly Services Targets 'Absolute Zero' on Workers Comp

Chargeback program and strict attention to claims, client conditions and medications help contain company's workers compensation costs.

Ask executives at Kelly Services Inc. what the most important aspect of its Workers’ Compensation program is, and they’ll respond with a single word: zero.

The Troy, Mich.-based workforce-solutions giant believes the most important figure when it comes to employee safety is “0”: Zero on-the-job accidents; zero on-the-job injuries; zero on-the-job illnesses.

Chargeback Model Takes Cost Savings to Multimillion Level

Keeping its field offices accountable for Workers’ Comp costs wasn’t always how Kelly did business. And as a result, nearly two decades ago, the company’s loss rate based on payroll was close to 4 percent.

Nurse Triage Program, Close Attention to Daily Claims Keep Cases in Check

ESIS, a subsidiary of Ace Insurance, has served as Kelly’s third-party administrator in all 50 states since 2007. Kelly has access to ESIS’ online, real-time claim system that allows it to see every medical report, physician bill, attorney bill and other documentation in the claims file.

Prescription Pilot Programs Address True Cost of Meds

Kelly continually seeks out pilot programs that might yield additional cost savings, including strategies to control one of the biggest costs of all—drug/pharmacy expenditures.

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About the Author

Shawn Moynihan, PropertyCasualty360.com

Shawn Moynihan, PropertyCasualty360.com

Shawn Moynihan is Editor-in-Chief of National Underwriter Property & Casualty. A St. John’s University alum, Moynihan has earned 11 Jesse H. Neal Awards, the Pulitzers of the business press; five Azbee Awards, from the American Society of Business Press Editors; two Folio Awards; and a SABEW award, from the Society of American Business Editors & Writers. Prior to joining ALM, he served as Managing Editor/Online Editor of journalism institution Editor & Publisher, the trade bible of the newspaper industry. Moynihan also has held editorial positions with AOL, Metro New York, and Newhouse Newspapers. He can be reached at smoynihan@alm.com. Follow Moynihan on Google+, here.

Originally published on PropertyCasualty360. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed.

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