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Payment delays caused by invoice discrepancies can increase past-due accounts receivable and act as a substantial drag on corporate cash flow. Even companies that have an exceptional product or service may not get paid because of billing errors. Inaccuracies in billing create self-inflicted wounds that degrade the quality of the organization’s receivables.

Fortunately, there are some straightforward actions that corporate treasury professionals can take to determine whether their company is leaving cash on the table. And for those who find a problem, there are clear-cut steps to tackle solving it.

Rooting out Problems with Billing Quality

Most customers withhold payment when an invoice contains a material discrepancy other than shipping charges or trivial differences in price or quantity. In these situations, there’s more at risk than the discrepant amount. Even when a dispute amounts to a small fraction of the total bill, companies commonly delay any payment, pending resolution of the dispute.

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