The Covid-19 pandemic exacerbated supply-chain challenges for companies around the world. Microsoft's cloud supply chain group had developed sophisticated risk management practices over the years but nevertheless was challenged by the global supply-chain issues resulting from Covid.
Microsoft's cloud supply chain includes millions of servers in more than 200 data centers around the world. Each server, in turn, consists of a range of components sourced by Microsoft's supply-chain team. Microsoft had excellent visibility into purchases from its direct suppliers, as that data resided in the company's internal systems. However, like many other companies, Microsoft struggled to gain visibility into transactions between direct suppliers and their vendors.
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Meg Waters
Meg Waters is the editor in chief of Treasury & Risk. She is the former editor in chief of BPM Magazine and the former managing editor of Business Finance.
