Business activity monitoring provides real-time numbers and alerts
By Caroline Van Hasselt|August 01, 2004 at 08:00 PM
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Pulte Mortgage LLC managers remember all too well the days not so long ago when they had to scour through batch reports on hundreds of loans to make sure a sales agent hadn’t missed an appraisal deadline or failed to contact a homeowner before a mortgage closing. Both are potentially costly mistakes for the company’s parent, Pulte Homes Inc., the fourth-largest U.S. homebuilder. And in the dark days, managers reluctantly concede that, no matter how diligent they were, some mistakes would slip by.
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