Customer Relationship Management

Best Practices

AI and Machine Learning in the Order-to-Cash Cycle

Eric Bussy |

How companies can harness artificial intelligence to reduce errors, increase customer service, and improve efficiency from order to fulfillment to payment reconciliation.
Alexander Hamilton Awards

Structuring More Efficient Finance Workflows

Meg Waters |

Congratulations to Microsoft for winning the 2018 Gold Alexander Hamilton Award in Liquidity Management!
Best Practices

Cultural Changes Can Upend Corporate Reputations

Dr. Nir Kossovsky |

How developing the right corporate reputation in advance can help mitigate the consequences should a reputational disaster strike.
Best Practices

Building a Socially Responsible Supply Chain

Mark Ward |

How, and why, should a company improve sustainability and social responsibility throughout its supply chain?
Best Practices

Working Capital Programs That Work Exceptionally Well

Meg Waters |

Alexander Hamilton Award winners in Working Capital Management used technology and cross-functional collaboration to dramatically improve the cash conversion cycle.
Best Practices

How to Build Solid Cash Flow Relationships

Jeffrey Gillis |

An approachable collections function is equivalent to money in the bank. Incorporating sales best practices into collections can significantly shorten the order-to-cash cycle.

Resources

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