X

Thank you for sharing!

Your article was successfully shared with the contacts you provided.

From reports of tainted food and product recalls to cyber breaches resulting in theft of consumer data, incidents that reduce customers’ trust in businesses are becoming increasingly visible to the general public. That makes trust-related risks a fast-growing area of vulnerability that could threaten companies’ ability to compete. Consider, for example, how a highly publicized product defect that harms consumers might affect a business’s long-term success.

The heightened transparency of our digital world makes trust a hyper-flammable, ever-present concern that extends far beyond media headlines and brief dips in reputation. Instead, an incident that compromises the trust of key stakeholders can have a significant and lasting impact on a company’s bottom line.

In Accenture Strategy’s new research report on companies’ competitive agility, called “The Bottom Line on Trust,” we calculate the extent to which a decline in trust tangibly impacts a company’s financial performance. The results are astounding. We analyzed more than 7,000 companies around the world, operating across 20 industries, and we found that more than half of those organizations had experienced a major drop in trust during the past two and a half years. Moreover, we determined, based on available data, that as a result of these lapses in trust, the companies missed out on a combined total of at least US$180 billion in potential revenue.

Complete your profile to continue reading and get FREE access to Treasury & Risk, part of your ALM digital membership.

Your access to unlimited Treasury & Risk content isn’t changing.
Once you are an ALM digital member, you’ll receive:

  • Critical Treasury & Risk information including in-depth analysis of treasury and finance best practices, case studies with corporate innovators, informative newsletters, educational webcasts and videos, and resources from industry leaders.
  • Exclusive discounts on ALM and Treasury & Risk events.
  • Access to other award-winning ALM websites including PropertyCasualty360.com and Law.com.

Already have an account?

 

Treasury & Risk

Join Treasury & Risk

Don’t miss crucial treasury and finance news along with in-depth analysis and insights you need to make informed treasury decisions. Join Treasury & Risk now!

  • Free unlimited access to Treasury & Risk including case studies with corporate innovators, informative newsletters, educational webcasts, and resources from industry leaders.
  • Exclusive discounts on ALM and Treasury & Risk events.
  • Access to other award-winning ALM publications including PropertyCasualty360.com and Law.com.

Already have an account? Sign In Now
Join Treasury & Risk

Copyright © 2021 ALM Media Properties, LLC. All Rights Reserved.