GOLD AWARD WINNER
TELUS Credit Services
TELUS Credit Services, the collections arm of Canadian telecom TELUS Corp., faced stiff corporate demands in 2003: merge four collections call centers into one and cut its headcount. At the same time, it was being asked to substantially reduce the level of bad debt. A challenge for some companies turned into an opportunity for TELUS, which managed to chop bad debt by 18.2%, to 1.21% of 2003 revenues from 1.48% in 2002, while it simultaneously reduced the size of its staff by 37% and pared down to one call center.
Continue Reading for Free
Register and gain access to:
- Thought leadership on regulatory changes, economic trends, corporate success stories, and tactical solutions for treasurers, CFOs, risk managers, controllers, and other finance professionals
- Informative weekly newsletter featuring news, analysis, real-world cas studies, and other critical content
- Educational webcasts, white papers, and ebooks from industry thought leaders
- Critical coverage of the employee benefits and financial advisory markets on our other ALM sites, PropertyCasualty360 and ThinkAdvisor
*May exclude premium content
Already have an account?
Sign In Now
© 2024 ALM Global, LLC, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.
