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When executives at Total Quality Logistics Inc. (TQL), an intermediary service provider between freight carriers and companies with goods to ship, considered installing an ERP system back in 2003, the company took a pass based on the size and cost of the installation. The Cincinnati-based company had annual revenues of just over $50 million that year, and despite its fast growth rate, executives decided to stick with its accounting software system as its primary financial management technology. A little more than a year later, that changed when CFO Joseph Hardiman arrived. At the time, late 2004, the company was growing at a 90%-plus annual clip; still, Hardiman could see it was being held back by a system that among other things would allow only one employee on at a time to pay bills.

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