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How do you build a state-of-the-art, in-house bank to replace an outsourced treasury operation run in Dublin? That was the challenge facing $16.7 billion Kimberly-Clark. “Our old solution had served us well, but we had outgrown it,” reports Jerry Rehfuss, senior director of treasury.

For Kimberly-Clark, the key was having dedicated implementation teams at both the U.S. headquarters in Dallas and the U.K. shared services center. The composition of each would reflect all the interested parties inside and outside the company, which meant representatives from the company’s treasury, accounting, tax, legal, IT and shared services departments, as well as advisors from its vendors including lead bank Citigroup, treasury consultant Ernst & Young and workstation provider SunGard. An overall project director and an executive-level steering committee supervised the teams.


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