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Accounting Software Clients Offline and in the Dark

A massive hack of Wolters Kluwer software last week left small to midsize accounting firms around the world unable to do client work—or, in some cases, even make payroll on time.

By Nate Lanxon & Jeremy Kahn | May 13, 2019 at 01:00 PM

Dutch company Wolters Kluwer NV makes the software on which many of the world’s small and midsize accounting firms run. Earlier this week, a cyberattack took down that software and presented a case study in how not to communicate with customers over a hack.

The company told its followers on Facebook and Twitter on May 6 that, out of caution, it’d taken some of its cloud-based software applications offline. But the opaque 48-word statement didn’t explain why, and left customers frustrated and worried.

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