The 2021 Gold Alexander Hamilton Award in Risk Management goes to AARP!

As a national association, AARP has no higher priority than to empower people to choose how they live as they age. Key to supporting this mission is providing excellent service to the organization's 38 million members. And one important means of serving members is responding to their communications, the vast majority of which arrive via the U.S. Postal Service.

"The most common forms of mail we receive include membership join and renewal requests, donations to the AARP Foundation, correspondence around our advocacy work, responses to questionnaires, and advocacy petitions," says Jim O'Brien, vice president and assistant treasurer for AARP. "That said, the written correspondence we receive covers many topics.

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Meg Waters

Meg Waters is the editor in chief of Treasury & Risk. She is the former editor in chief of BPM Magazine and the former managing editor of Business Finance.