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In the second segment of a three-part interview, Eileen A. Frank, president of J.P. West Inc. , explains to National Underwriter how the insurance industry can improve its recruitment of the best, the brightest and the most diverse work force.

Companies play catch-up despite rosier outlook

Interest-rate and credit risks less feared, AFP survey says

J.P. Morgan and IBM; Paychex; SuperDerivatives; XBRL US; Ariba

Companies play catch-up despite rosier outlook

Mario Kontomerkos; John Hafferty; David Bannister; Terry Freeman; Robert Wallace; Vincent Paccapaniccia; Joseph Maliekel

Companies play catch-up despite rosier outlook

In the first segment of National Underwriter's three-part interview, Eileen A. Frank, president of J.P. West Inc. and a long-term leader in the insurance industry, comments on how carriers might improve their communication and relationship with their agents and brokers.