Getting Your Vendors In Shape For Disaster

GMAC Mortgage Corp.'s treasury is located in Horsham, Pa., at a considerable distance from either New York City or Washington. But on Sept. 11, its cash management operations might as well have been located in lower Manhattan since the bank that handled its transactions was.

By Staff Writer | January 01, 2002 at 07:00 PM

Overloaded phone lines even made it impossible

to reach anyone in the bank's midtown offices, and the numbers that treasury

managers found on the bank's Web site didn't lead to the people GMAC needed

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