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Rick Rodick, senior vice president of field finance at Miami-based Ryder Systems, remembers what a pain it was to keep up with his travel and entertainment (T&E) reports back when he spent 50% to 60% of his time on the road. “Keeping track of receipts and filling out manual T&Es was very difficult and time-consuming,” he says.

So when Ryder was considering adopting expense management automation software, which constantly updates expense reports as employees use their corporate credit cards, Rodick realized that the benefit of this investment would not be simply its ability to lower administrative costs, but in its capacity to raise employee morale. “The biggest plus is employee satisfaction,” he says. “This is just one less hassle that a traveler has now.”

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