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As chief security officer at Textron Inc. in Providence, R.I., Greg Avesian deals with the dangers of e-mail every day. He can talk about the filters he uses to weed out spam and the software that he deploys at various levels to guard against viruses. But Avesian says the biggest part of his work involves educating employees rather than building technological defenses. “My challenge is 70% non-technical,” he says. “It’s getting individuals to change their behavior and making sure they’re aware of their role in protecting the company. Once you have made them aware of the risks, then [let them know] ‘Here’s what you can do to help us safeguard our company assets.’”

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