Banks are increasingly adding more layers of services to their customer lockbox offerings, and a new release from JPMorgan Chase's treasury services group uses a high-powered Web design to enhance its core cash management solution. The relaunched service is the result of the merger between JPMorgan and Bank One and is based on the bank's proprietary technology and software supplied by J&B Software. In the process, JPMorgan is automatically converting its national lockbox processing centers to J&B's image-based hub and spoke processing platform, says the New York–based financial services company.

New and existing customers can expect easier access to a consolidated view of cash management flows across multiple divisions. The system also has new analytic features that can help a manager use the information for cash forecasting and other strategic planning needs. For this, JPMorgan is offering retention of data and image components and a 10-year archiving option. "This helps the business work smarter, be more responsive and adapt to changes in the marketplace easier," says Brian Hinton, senior vice president and manager of strategic receivables initiatives at JPMorgan Chase. The bank also introduced a new image browser that contains automatic reporting and exception features to let customers easily drill down into their data to troubleshoot rejected payments. It can also help corporate users improve response times for their own customer payment inquiries.

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