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Although he just started using American Express Co.’s travel and entertainment (T&E) benchmarking service in July, Dan Sundwall, leader for global business shared services at $5.7 billion Owens Corning, is pretty impressed. Sundwall and his staff track and enforce employee compliance with the company’s travel policies, overseeing some 6,000 T&E reimbursement reports filed each month. Although he had used other T&E tools in the past, they didn’t allow him to see how his company compared to others on prices for hotels, meals, airfare and car rentals, so he could never be sure it was paying the best rates possible. “One of the things I wanted to do was take our data and leverage it back to the business,” says Sundwall. “I need to be able to say, ‘Did you know we are paying more for some of these segments than we should?’ or ‘We haven’t negotiated a good rate.’ We have that for the first time.”

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