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When David Gondorf, senior manager of worldwide credit and collections at Network Appliance Inc., joined the Sunnyvale, Calif.-based data storage company six years ago, one of his chief concerns was its lack of integrated collections automation. “I came on board and I couldn’t [figure out] where accounts receivable (A/R) was without going to outside systems, they couldn’t scale, and here we were growing at 30% [a year],” says Gondorf. The company’s move to a single-instance, global ERP system from Oracle Corp. in 2003 provided some relief, but the arrival of Sarbanes-Oxley convinced executives that it was time to invest in a best-of-breed A/R solution.

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