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Weeding Out Procurement Pests

Getting employees to stick to rules requires a system that makes it easy

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TruGreen ChemLawn may have the tools to eliminate pesky beetles or stubborn crabgrass, but it was having a little more difficulty finding the right science that would keep its employees in line when it came to procurement. Their transgressions usually involved paying retail and were often last-minute purchases that had not

been approved. But over time they built up–particularly when the company had potentially thousands of field technicians committing them.

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