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A Year ago, Mike Salvarezza, director of compliance systems and records management for Altria Corporate Services, surveyed his company’s system for retrieving, tracking and summarizing whistleblower reports. What he saw was disturbing: While there was a call center to receive confidential reports of potential transgressions and a plan in place to route them to the appropriate compliance officer at each of the parent corporation’s operating units, there was no central system to keep track of them and whether they were appropriately handled. When it was time to provide periodic reports for Altria Group Inc.’s board, the process of compiling data took several weeks. “I was afraid things might be fallingthrough the cracks,” says Salvarezza. “I knew we needed a way to become more efficient.”

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