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Gail Mills, director of human resources at Home Depot, is a big fan of hotlines. The $66 billion home improvement chain has had a hotline in place for employees and vendors for at least 15 years, she says. “In all that time, the hotline has always paid for itself, because as long as an associate is calling us instead of filing a lawsuit, going to the media, or going to OSHA, it allows us to fix the problem, and that’s a huge benefit,” Mills says. “It’s worth whatever it costs us.”

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