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To gain a better understanding of the complexities and inefficiencies inherent in modern “treasury onboarding,” Treasury Strategies recently undertook a survey, commissioned by WAUSAU Financial Systems, a vendor of solutions for payments and receivables processing. The survey gauged the opinions of both banks and corporate users of banking services about the process through which banks sell and then implement new services for corporate clients. Corporate treasurers may not be surprised to learn that the businesses outside the financial services sector see more problems with the process than do their banks.

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