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Companies Move to Digital Consumer Payments

Allstate uses alias-based payments for claims

By Susan Kelly | Updated on February 10, 2016
Consumers these days routinely use their PCs or mobile phones to initiate electronic payments that land in another person’s bank account. A report issued in December by Javelin Strategy & Research found that 32% of U.S. consumers had transferred money from their bank account to another person using a laptop or PC, while 25% had done so using a mobile device, and 31% had transferred funds to someone else using a nonbank provider such as PayPal.

Companies’ heavy reliance on paper checks makes them look like dinosaurs compared with consumers, but that’s beginning to change. Some banks now offer products that allow companies to send so-called “alias-based payments” to consumers via email or mobile phone.

“All the innovation is happening in consumer payments, and business is trying to catch up to it,” said Dean Henry of the Global Treasury Services innovation and strategy team at Bank of America Merrill Lynch.

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