We have some bad news and some good news about healthcarebenefits. The bad news is that only four percent of Americansunderstand basic terms like “deductible,” “copay,” “coinsurance,”and “out-of-pocket maximum,” according to a survey by Policygenius.Respondents were wildly overconfident in their understanding ofinsurance.

Thus, the good news: Confusion about health insurance literallycannot get (much) worse. Trying to increase employees' knowledge isalmost guaranteed to create better results than carrying on asusual.

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