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In research recently conducted by the American Productivity and Quality Center (APQC) and treasury expert Ernie Humphrey, treasury professionals repeatedly mentioned the following skills and aptitudes as critical for success in the future:

  • Data, analytics, and technology skills. Requires familiarity with treasury tools and software, tech-savviness, and an analytical mindset.
  • Communication skills. Involves storytelling, impactful data analysis, listening skills, and an ability to effectively communicate remotely.
  • Collaboration and business partnering skills. Treasury must be prepared to partner with the finance function; have a collaborative attitude; exhibit strategic thinking, consensus building, and relationship building skills; and be willing and able to delegate to other internal experts.
  • Growth orientation. Successful treasury staff in the “next normal” will be committed to lifelong learning, willing to stretch beyond their own comfort level, capable of finding opportunities for value-added work, and interested in taking a long-term perspective.
  • Agility/flexibility.  “Normal” requires treasury teams to consist of deep generalists, who demonstrate strategic agility and cross-train in a variety of skills.

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