2022 Gold Alexander Hamilton Award in Technology Excellence: Toyota Financial Services

Toyota Financial Services (TFS) is the captive finance company that provides financing, leasing, insurance, and protection plans to both consumers and auto dealers in support of the North American divisions of Toyota and Lexus. The largest captive finance company in the world, TFS has more than $115 billion in managed assets and originates about $3 billion in new contracts each month.

When Covid-19 hit, TFS discovered—like many other businesses around the world—that processes which were efficient in an environment where everyone worked in the same office space became less effective when most staff began working from home. The treasury team launched a series of cross-functional initiatives to digitalize, automate, and build real-time data and analytics into the firm’s business processes, with a goal of enhancing productivity throughout the treasury function.

“Years ago, we started building a datamart to support our smaller SFCs [sales finance companies], whose staff may not have expertise in every specific area of risk management,” explains Sylvia Baharet, national manager of balance sheet strategy for TFS. “They needed someone to provide feedback on their risk metrics and help guide hedging and similar decisions.”

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Meg Waters

Meg Waters is the editor in chief of Treasury & Risk. She is the former editor in chief of BPM Magazine and the former managing editor of Business Finance.

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