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How many executives can claim the title of manager of culture, training and enrichment? Michael Neumann can. But then again, Neumann’s entire job at Service Net Solutions LLC, a Jeffersonville, Ind., company that administers service contracts and warranties on consumer products, is one that you don’t see very often: Neumann works hard to make sure that the company’s 325 employees–two-thirds of whom work in its call center–take enough time off.

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