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Southeastern Freight Lines may be a modest $774 million company, but there’s nothing midsize about the more than 500,000 paper invoices the Lexington, S.C.-based company sends out each month to its 68,000 customers. In 2007, the less-than-a-truckload (LTL) shipping company reviewed its invoicing process and decided that the way to collect faster, ironically, was to invoice slower. “We used to bill the day after a shipment was picked up, regardless of when it was delivered,” explains Ron Pagoota, SEFL’s director of revenue accounting. “The change was needed in order to provide our customers with one bill for all transportation-related services for that shipment.”

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