Baird is a full-service financial firm with more than US$200billion in assets under management and operations across the UnitedStates, Europe, and Asia. Despite the company's global reach, itsthree-person treasury team also handles accounts receivable. That'sa critical function for the client-focused business. Unfortunately,in 2016, receivables processes were largely manual, and staffsometimes had trouble keeping up.

Every day, customers send hundreds of ACH payments and wiretransfers to fund their Baird investment accounts. “When thesepayments come in, we need to post those funds to their accounts assoon as possible,” explains Steve Huse, director of clientreporting at Baird. “We work in a real-time environment, with wirescoming in throughout the day. These payments are verytime-sensitive—they might meet a margin call or fund an imminentpurchase. Our financial advisers might be waiting for the funds tohit the customer's account so they can put that money to work inthe market.”

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Meg Waters

Meg Waters is the editor in chief of Treasury & Risk. She is the former editor in chief of BPM Magazine and the former managing editor of Business Finance.