In the second segment of a three-part interview, Eileen A. Frank, president of J.P. West Inc. , explains to National Underwriter how the insurance industry can improve its recruitment of the best, the brightest and the most diverse work force.

Mario Kontomerkos; John Hafferty; David Bannister; Terry Freeman; Robert Wallace; Vincent Paccapaniccia; Joseph Maliekel

In the first segment of National Underwriter's three-part interview, Eileen A. Frank, president of J.P. West Inc. and a long-term leader in the insurance industry, comments on how carriers might improve their communication and relationship with their agents and brokers.